At TranceTravels, we strive to offer a seamless and reliable cab booking experience. We understand that plans can change, and we want to ensure that our refund policy is clear and fair.Please review the following information regarding our refund policy.

1. Refund Eligibility

Refund eligibility is determined based on the terms of your booking, including the type of service and the cancellation policy of the cab service provider. Generally, you are eligible for a refund if:

You cancel your booking within the cancellation window as defined by our service providers.

Your booked cab service is not provided or is canceled by us or our service provider.

Please note that some bookings, especially those made under promotional offers or non-refundable terms, may not be eligible for a refund.

2. Cancellation Fees

For cancellations, the following conditions apply:

Early Cancellations: If you cancel your booking within 12hours before the scheduled pickup time, you may be eligible for a full refund or a partial refund after applicable cancellation fees.

Late Cancellations: If you cancel within 1hour of the scheduled pickup time, a cancellation fee may apply, and you may only receive a partial refund or no refund at all.

No-Show: If you fail to show up for your scheduled cab ride without prior notice, you will not be eligible for a refund.

Cancellation fees are determined based on the service provider’s terms and may vary based on the timing of the cancellation.

3. Refund Process

To request a refund, please contact our customer support team at [Insert Contact Information] or follow the refund instructions provided in your booking confirmation. Refunds will be issued to the original payment method used for the booking unless otherwise specified.

Please allow up to [Insert Processing Time] business days for the refund to be processed. Processing times may vary depending on the payment method and the policies of your bank or payment provider.

4. Exceptions

Refund requests may not be eligible under the following circumstances:

The service was provided as scheduled, and you chose not to use the cab (e.g., missed pickup or no-show).

You cancel the service after the pickup time or on the day of the ride. The service is non-refundable as specified during the booking process or as part of special promotional offers.

5. Special Considerations

In the event of an emergency, severe weather conditions, or other unforeseen circumstances (such as natural disasters or government-imposed travel restrictions), we may offer a full or partial refund. Please provide supporting documentation to request a special consideration for your refund.

6. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at: trancetravel@gmail.com

We value your business and are here to assist you. Thank you for choosing TranceTravles.